In 2015, Ofcom changed the way that non-geographic calls are billed to make the cost for calling such numbers clearer to understand.
Non-geographic numbers generally start 08 or 09 and have a higher rate than standard 01 and 02 calls but there can be hundreds of different pricing combinations, both per minute, per call and a combination of both.
Since the change, calls are now split in to an access charge
that we bill you for accessing the number and a service charge
of which the number owner/operator charge for providing the service on that number.
Where you see a non-geographic number used or advertised, it will state the service charge of the number and often a statement such as plus telephony providers access charge.
Our access charge differs based on the number called.
- 09 and 118 numbers - 0.9p per minute
- 08 numbers - 0.59p per minute
Within your call logs, the total shown will be the service and access charge combined for the duration of the call.