There was a problem loading the comments.

Add a Call Queue

Knowledge Base  »  Viewing Article

  Print
Some articles in the knowledge base for the control panel may refer to the legacy interface which we are updating over time. Please see in your portal for the latest inline documentation.
The first thing you’ll need to do before you can setup a call queue, is to login to the voice control panel.

If you are unsure how to do so, you can follow these instructions: Login to VoIP Control.

Locate Call Queues in the left hand menu and click on it.

4fc4e7a5487ed99a62f15a28591a90fe7b9f0d811a5a610ed23692fb07d2bc7579d8896d286fb97d?t=3ab91387d9f44781af70aa6f9378abcc

Now, Add a New Call Queue.

fbdc6d7e3218b7b89fbc0b6c6baab73457e055512d5adfd176d74f7ad4df53f7cdd408bcfbcebead?t=023f004852895c01d9b4133d63c57046

Input all the relevant information for your first call queue. You are able to specify how to queue rings people, whether there is any pre/post queue audio and where to forward unanswered calls.

850e943e03c7ca35ccf1b56019dbd682d7b44b746c80d50c337541798a78cb544ec571e3e8babdb4?t=c48901ef16621991860b82f038bd043e

Here are the different options for where to forward your unanswered calls.

80490097cd20ef456f24bb52c8fdcdac845828190ab2d2ded28d60b2b3a4e6e0986dd0bc07488e43?t=fc7fd97cdd594def206f9284a830e331

Your queue will now be displayed in the main list of call queues.

e3c25693bcc4f6ef2fcf652e383e1b35988361bd028a4e045a73e41d4b7449ad66e13ea06fb59fc7?t=bdfa04e142c34837c7873142c6046bbb

Related Articles


Comments

Add Comment

Replying to  

© VoIPify